top of page

Privacy Policy


Through this website and related Social Media accounts, including without limitation Facebook™, Twitter™, Instagram™, and My Solemate Shoes (“My Solemate Shoes”, “We”, “Us”, “Our”) makes available a variety of shoes on  a retail basis (the “Services”) in exchange for payment by you.

This service is offered subject to your acceptance of these Terms of Service/Use (“Terms”) as well as any relevant sections of the My Solemate Shoes Private Policy.

These terms constitute the entire Agreement between you and My Solemate Shoes and govern your use of the Website and they supersede any prior agreements between you and My Solemate Shoes.

By disclosing your personal information, including payment information, shipping and billing address, creating an account, and/or clicking “purchase” or other similar button, you acknowledge and agree that you:

  • have read these terms,

  • understand these terms, and

  • accept and agree to bound by them.

We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you


  1. submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or

  2. have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with #MySolemateShoes or any other My  Solemate Shoes promoted hashtag (collectively “User Content”) shall be deemed non-confidential and nonproprietary.

By submitting or posting any User Content, you grant to My Solemate Shoes and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce.


If for any reason you disagree with these Terms, please do not use our Website. If at any time you are not willing to be bound by these Terms, you should immediately refrain from accessing or using the Website.

Terms of Use


My Solemate Shoes is committed to protecting the personal information you share with us. By using this website, you agree with our Privacy Policy, which applies to transactions, data gathered through this website, and interaction you may have with our related social media accounts. In order to accept the Terms and to use the Site, you must be at least 18 years of age.

Generally, the following items will require you to input your personal information:

registering an account on this website, placing an order, entering in a contest, respond to a survey or communication such as e-mail, or engage with another Website feature. The information we collect from customers are used for the following purposes:

enabling customers to complete purchases,

improve our service to you in responding to any customer service requests,

customize your experience by allowing advertising to be targeted to the users for whom such advertising is most pertinent,

administer contests, promotions, surveys, and/or other site features.




It is up to the customer’s discretion to create a personal account on our website. This may require you to disclose personal information, including, but not limited to your name, D.O.B, email address, and phone number.

To register with, you must be at least 18 years of age. Each registration is for a single user only. We do not permit you to share you username or password with any other person.

Guests that utilize the Website and register an account or engage with site features, such as marketing programs and “members only” content, will be given a choice whether they would like to be included on our email list and receive e-mail newsletters from us.

If you have opted-in to receive newsletters from us, you may periodically receive emails regarding information about sales, promotions, and contests.

If you have not opted-in to receive email newsletters from us, you will not receive these emails.

If you would like to discontinue receiving email newsletters from us, you may unsubscribe at any time by selecting the unsubscribe link at the bottom of any of our promotional emails.

We may suspend or cancel your account immediately at our reasonable discretion or if any breach of your obligations under these terms and conditions.



To fulfill customer orders, we will need to collect customer’s name, address, telephone number, email address, credit card information, and billing information. We will not disclose your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For example, if you declare that your billing information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.

We may use your personal information to contact you via email, telephone, text, paper mail, or other delivery methods is regards to the status and/or delivery of any products you may have purchased on this site.

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.



There are no cancellations or modifications allowed. You cannot cancel your order or make any modifications after you have checked out and confirmed your order.



You are permitted to print and download photos of products for your own personal use as long as:

No documents or photos are modified in any way

Our logo and any of our copyright and trademark notices appear in copies

No graphics on this website are used separately from accompanying text




While we endeavor to ensure this website is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.



All discount codes are subject to one use per customer/account.

Discount codes cannot be used in conjunction with other promotional codes.

Discount codes excludes all sale items unless stated otherwise.



A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


To make full use of the online shopping experience at My Solemate Shoes on your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalized features of this website by using them. Our cookies do not store personal information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. If you prefer to restrict, block or delete cookies from My Solemate Shoes or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

bottom of page